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September 2019

CWT

Skytrax World Airline Awards names Air Astana a winner eight years in a row

Air Astana, the flag carrier of Kazakhstan, has been recognized for 4 Star service excellence, retaining the accolade of "Best Airline in Central Asia and India" in the Skytrax World Airline Awards 2019 for the eighth consecutive year.

The Skytrax World Airline Awards are recognised throughout the world as a valued benchmarking tool that is independent, impartial and global.

Over 21 million air travellers were surveyed about their experiences with airlines on the ground and in the air over a 10-month period. The survey measured passenger satisfaction across a wide range of performance indicators of airline front-line product and service, including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The survey covered 300 airlines, from the largest international airlines to smaller domestic carriers.

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