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Streamlined booking process – case study

Creation of a new standardized booking process for an oil and gas company to improve efficiencies and drive cost optimization.





Results at a glance

  • A reduction in the booking turnaround time, with significant cost benefits.
  • Consistency in data used for financial reporting, workforce management, traveler tracking and duty of care.
  • A single consolidated mobile itinerary that is available globally.
  • Reduced booking touchpoints, resulting in greater efficiencies.

The challenge

An oil and gas company in Angola manages accommodation for more than 2,500 travelers and aviation arrangements for 1,500 passengers weekly, using a system created in-house. Planning was done manually in two different systems. This resulted in major communications gaps, lower operational efficiency and increased operational costs. It was difficult to retrieve information on demand and utilization of resources and assets; there was no statistical analysis or decision support; and accurate operational data was not available.

The solution

The company needed to remove planning and operational errors, improve productivity, integrate its system for managing camp accommodation and aviation arrangements, and create accurate visibility to its logistics operation for decision support. CWT Energy, Resources & Marine created a streamlined, standardized booking process for remote travelers that was able to handle last-minute changes and increased efficiencies that drove cost optimization. One interface managed both logistics and commercial bookings.

The result

Systems were simplified, with a reduction of multiple touchpoints and a single consolidated mobile itinerary that is available globally. All travel bookings - commercial and logistic - were incorporated through one interface. The reduced booking touchpoints resulted in greater efficiencies. The new booking process improved user experience, increased duty of care for travelers and provided cost optimization through improved utilization. Systems were automated and integrated where possible. The customizable solution offered a broad range of modules.


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