CWT, the business-to-business-for-employees (B2B4E) travel management platform today announced the expansion of its messaging, chat-style service with the integration of Microsoft Teams into its channel roster. Effective immediately, customers who have messaging enabled and use Microsoft Teams as their internal, organizational messaging tool will now be able to instantly chat with a CWT counselor by using the myCWT Microsoft Team’s app. So as and when such companies and their employees decide to resume to business travel, they can connect with CWT via this channel to amend, book, or simply manage their travel needs.
With 44 million active users globally 1, the addition of Microsoft Teams to CWT’s digital customer service proposition further expands upon the various channels that customers can reach CWT, both simply and securely across any chosen device and platform.
“Messaging is a key element to our digital proposition, with engagement merely a click and message away, and Microsoft Teams further enhances that,” said Niklas Andreen, CWT. “Bringing the best consumer experience to our customers and their travelling employees, while giving them what they need to maximize productivity, is at the very heart of our anywhere, anyhow, anytime proposition.”
This introduction is part of CWT’s ongoing customer service digital strategy to deliver unparalleled 24/7 connectivity and omnichannel customer support. Over the last three years, CWT has broadened its customer service digital communication channels to include myCWT web, myCWT app, Facebook Messenger and Facebook Workplace and now Microsoft Teams. CWT plans to integrate its messaging service with additional third-party messaging tool in the future.
1 According to Microsoft Team’s three year anniversary statement
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.