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Travel Booking Services

Whether booking online, by phone or on mobile, your employees receive consistent content and a personalized experience.

Get business trips off to the right start, boost traveLler engagement

A good booking experience makes travel easier

CWT is making business travel easier for your employees with travel booking services that aren’t just professional quality; they’re employee preferred. We’re going beyond a consumer-grade experience to deliver personalised travel booking services that will satisfy your employees’ needs, enhance their satisfaction and support travel policy compliance.

Whether your employees interact with us by phone, online or on mobile, they will enjoy consistent content and personalised travel booking services. From our traveller website and award-winning mobile app to caring travel counsellors and support for online booking tools, we’ll help make sure their business booking experience gets their trips off on the right foot.

Travel booking services combine technology with a human touch

CWT’s business travel agents go beyond simply making reservations. They take a consultative approach to travel booking services, adding value and solving problems. Every CWT travel counselor is committed and empowered to get the job done and take care of your employees’ travel needs, whether they are taking a phone reservation, making a booking via email, changing an existing reservation or assisting with an online booking.

Integrated digital platform engages employees with travel booking services and more

Making travel better with a single, global user experience

Your employees are busy, so when it comes to booking business travel, they want to get it done as efficiently as possible. By giving them the information, tools and travel booking services they need all in one place, CWT helps make their lives easier and saves them time, while keeping them engaged with your program.

Our integrated digital platform, myCWT, provides your employees with an intuitive and uniform experience across devices, including tablets, smartphones, laptops and desktops. With myCWT, they get:

  • Consistent, simple travel booking services no matter how your employees book travel.
  • Access to their travel profiles and your company’s online booking tool.
  • Real-time, trip-relevant information, delivered just when your employee needs it.
  • Available trip disruption service automatically rebooks, minimizing negative impacts.
  • On-demand itinerary management and details.

What’s more, our platform could help you increase travel policy compliance, lower costs, keep employees productive, and enhance safety and security.

Fully integrated, proprietary mobile technology drives policy-compliant business bookings

On-the-go travel booking services add flexibility, convenience

Give your employees the booking flexibility and convenience they want without undermining your travel program objectives. As part of CWT’s integrated digital platform, mobile app enables users to book hotels and flights, where available worldwide, in just a few taps. Whether on smartphone or tablet, our app simplifies business bookings, keeps your employees happy and supports your travel program.

Learn more about myCWT in China

Simplify profile management, enhance booking processes and standardize data capture with one global tool

Better business bookings begin with better data

A well-constructed building starts with a solid foundation. The same is true for travel data. From travel booking services to reporting, data drives everything we do. When better quality data goes in, better quality results come out.

A foundation of better travel data begins with using our proprietary travel profile management system to get your employees’ personal details right on every business booking. Our integrated, single-source global profile system powers all booking processes—online, offline and on mobile—driving a better, more consistent, booking experience with fewer errors.

Fully integrated with CWT’s operational systems, traveller profile information automatically synchronizes with global distribution systems and online booking tools, helping to ensure each business booking incorporates current and accurate employee information and preferences. The system also saves time, facilitates service, and increases employee satisfaction.

Learn why CWT’s travel booking services are better

If you’re ready to talk about how we can help you and receive communications about our products and services, please click the button below and fill out the form.

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