Results at a glance
- Supported 76 evacuated workers.
- Opened a dedicated phone line until 9 p.m. – then from 8 a.m. to 1 a.m., backed up with a briefed 24-hour service team.
- Created traveler profiles for workers not in CWT’s systems.
- Captured all relevant data for invoice reconciliation.
The challenge
A leading integrated energy company needed to evacuate its employees from Iraq because of a developing perilous situation. It had tested its crisis evacuation plan, which included simulating a land evacuation, because it was assumed air evacuation would not be possible. With limited departure options that were in continuous flux due to erratic conditions, the global energy producer needed help identifying and coordinating immediate travel arrangements and safe passage for its personnel.
The solution
CWT Energy, Resources & Marine staff worked with the company to review the crisis evacuation plan, determine priorities and investigate options. Later that week, 70 employees needed immediate evacuation. The company’s global travel staff worked with CWT personnel to provide around-the-clock logistical and booking support. Many transportation options were considered, and it was determined that air travel was not a viable alternative. The team arranged vehicle convoys and buses to safely drive the staff to Turkey.
The result
All 70 travelers arrived safely at their destinations. The team drew from its local knowledge and experience acquired during preparation drills to arrange group transportation and prepaid hotel accommodation. They also coordinated loans and travel arrangements for all evacuees through their flights home. Throughout the ordeal, safety and availability – regardless of cost – were the priority, and exhaustive documentation and communications processes fueled success. The company recognized CWT for its exemplary focus and support.