Results at a glance
- Supported 76 evacuated workers.
- Opened a dedicated phone line until 9 p.m. – then from 8 a.m. to 1 a.m., backed up with a briefed 24-hour service team.
- Created traveler profiles created for workers not in CWT’s systems.
- Captured all relevant data for invoice reconciliation.
The challenge
An oil rig incident led to the evacuation of 76 workers. The crew’s employer had flown them to the mainland and arranged accommodation–but needed help providing onward travel. How would they resolve this unexpected situation outside of working hours?
The solution
CWT Energy, Resources & Marine quickly mobilized an assistance network. The client’s dedicated support team extended its working hours for extra convenience. A 24-hour service center then took over, offering support throughout the night. To clarify numbers, staff cross-referenced each crew member against a client-supplied list. In instances where workers did not have traveler profiles, the support team created temporary versions.
Having identified all personnel, CWT Energy, Resources & Marine then oversaw the booking process. Using a company-owned card, travel counsellors secured onward transport (both rail and flight) for every affected worker, as well as overseeing all ticketing and invoice requirements. Success depended on regular dialogue. With a quick turnaround needed, CWT Energy, Resources & Marine’s response team held regular conference calls to assess the operation’s status.
The result
By the following day, both dedicated and 24-hour teams stood down. With travel arrangements now complete, the evacuated workers could return safely to their site.