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CWT Digital Accessibility Statement



Business travel should be accessible to all. Booking and managing business travel is becoming more reliant on technologies, and digital accessibility is vital to providing an inclusive online experience for travelers, travel arrangers, and travel managers. As a global company, we are inspired by the diversity of our customers all over the world, and we are committed to making our web and mobile platforms accessible to everyone.


Established in 2019, our Accessibility Committee has been navigating the ever-evolving world of digital accessibility to adopt relevant practices and roll them out within our products in a timely manner. Beyond working to make it technically easier for everyone to navigate the myCWT app and web platform, we are committed to the greater good of accessibility.


Like many major corporations around the world, CWT strives to follow the accessibility upgrades spelled out by the World Wide Web Consortium (W3C) in the Web Content Accessibility Guidelines (WCAG). For all of CWT’s products, our goal is to always strive for the highest standards possible.

At this time, we are working towards full compliance with WCAG 2.1 Level AA. In addition to making sure that all new features meet WCAG 2.1 Level AA, we are in the process of conducting a detailed audit of myCWT to make existing features to be more accessible.


We have made significant progress on our digital accessibility journey. We are proud of the work we have accomplished thus far:

  • Technical improvements to CWT websites to make them accessible, including improving visual standards such as color and fonts
  • Content improvements to CWT websites to make them more accessible, including alt text inclusions and ARIA labels
  • Providing technical training sessions catered to CWT’s designers, engineers and product teams to foster an environment that organically includes accessibility as part of our software development lifecycle

Product VPAT Documents

Voluntary Product Accessibility Template (VPAT) documents describe the level of support each product offers for specific WCAG 2.1 AA criteria.

Coming soon.


Beyond the accessibility improvements we’re working on behind the scenes at CWT, there are more general actions and adjustments that can help the overall digital experience for any user:

  • Screen magnification options
  • Screen reader software
  • Closed captions on videos
  • ALT text
  • Transcripts for audio

We welcome your feedback!

We welcome your feedback as we progress on our digital accessibility journey. Should you have any questions, suggestions, tips or issues, the CWT Accessibility Committee would be happy to hear from you. Please reach out via

Please note that CWT’s website may contain links to, or interface with, third party websites that CWT does not control. These third-party websites may not have the same level of compliance  with accessibility standards. 


Last revised June 2023