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INSIGHTS AND INNOVATION

PRICE OPTIMIZATION FINDS SAVINGS, KEEPS EMPLOYEES HAPPY

Automatically get the best rates - even after booking

Uncover new savings opportunities that benefit even mature travel programs. Using innovative, behind-the-scenes technology, Price Tracking automatically searches for potential incremental savings due to price fluctuations on already booked flight and hotel reservations. It takes advantage of lower fares and rates on the same flights and at the same hotels through rebooking—no employee intervention required. This helps you deliver more return on investment (ROI) to your travel program without disrupting your employees or affecting their travel plans.

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SIMPLIFYING AIR DISTRIBUTION AND NDC

The industry is on a journey to deliver more relevant content, choice and convenience for travellers. At CWT we want to help you understand the future of air distribution - for NDC and beyond.

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AI in business travel

Demystifying AI and its use in travel

AI IN BUSINESS TRAVEL

We hear from you that AI is a big buzzword in the industry. But what does it actually mean? And can it help you? In our short online booklet, we demystify AI and its applications in travel, breaking down how AI-enabled technologies are already being used in the industry, and what you need to know about how it could make a real impact for your business.

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BUSINESS TRAVEL ON THE FLY

DISCOVER OUR PODCASTS

Business Travel On the Fly is a monthly podcast aimed at business travellers that dives into issues affecting those of us who spend time up in the air, out of the office, and away from home on work trips. Whether you’re a seasoned traveller or on your first trip, we will unpack the future of business travel with experts from in and around the industry. Plus, you’ll get top travel tips from road warriors around the globe.

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CWT Podcast

INCREASING TRAVELLER SATISFACTION WITHIN BUSINESS TRAVEL

UNCOVERING KEY BUSINESS TRAVELLER BEHAVIORS & PREFERENCES

Understanding what your employees expect from their business travel program is essential. Especially, as studies show that employee productivity and retention are critical factors in ensuring business success. To understand better what employees want, CWT underwent research to uncover the key components that drives traveller satisfaction.

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Proactive service helps traveling employees manage the unexpected

DISRUPTED TRIPS GET BACK ON TRACK QUICKLY

Flight delays, missed connections and cancellations can lead to traveller stress, lost productivity and unexpected time away from home. On the days when things don’t go according to schedule, CWT’s trip disruption service helps your traveling employees get back on track quickly. This service proactively monitors flight statuses 24/7. Whenever the technology detects a disruption, a CWT travel counselor contacts the affected employee and rebooks the flight when possible to keep the traveller moving. This service helps build employee confidence in your travel program and enhance their experiences.

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CWT never stops innovating for you

WHAT’S NEXT?

CWT continually identifies, nurtures, pilots and scales innovations with the goal of making your life easier, your travel program better and your employees more satisfied with their travel experience. With a primary focus on artificial intelligence (AI) and the “internet of things,” we’re also exploring ideas, concepts and technologies related to flight delay prediction, ground transportation aggregation, and price prediction and forecasting. In addition we are testing how chatbot technology can support travellers and evaluating ways to personalize the hotel experience.

Press release: The Catalyst: How innovation prevails in times of crisis

 

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Publications