INSIGHTS AND INNOVATION

CWT
 
        
    

YOUR GUIDE TO BUSINESS TRAVEL

HOW MUCH WILL TRAVEL COST IN 2020?

As we look ahead to a new decade, there are many economic, political and technological influences driving changes in the world of corporate travel. The 2020 Global Travel Forecast uncovers industry intelligence and price projections across air, hotel, and ground. Empower your travel programme and employees as you prepare for the year ahead.

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Demystifying AI and its use in travel

AI IN BUSINESS TRAVEL

We hear from you that AI is a big buzzword in the industry. But what does it actually mean? And can it help you? In our short online booklet, we demystify AI and its applications in travel, breaking down how AI-enabled technologies are already being used in the industry, and what you need to know about how it could make a real impact for your business.

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INCREASING TRAVELER SATISFACTION WITHIN BUSINESS TRAVEL

UNCOVERING KEY BUSINESS TRAVELER BEHAVIORS & PREFERENCES

Understanding what your employees expect from their business travel program is essential. Especially, as studies show that employee productivity and retention are critical factors in ensuring business success. To understand better what employees want, CWT underwent research to uncover the key components that drives traveler satisfaction.

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Keeping a finger on the pulse of Silicon Valley and beyond

Fostering the next generation of travel technology

CWT continually looks for ways to solve your travel program’s challenges today, while influencing the way business travel looks tomorrow. Our open innovation approach enables us to collaborate with incubators and start-ups located in technology hubs around the world—including Northern California’s Silicon Valley—to accelerate development of the next generation of travel technology. These relationships put CWT at the forefront of progress, helping us to:

  • Find the most promising and innovative startups, ideas, technologies and digital platforms.
  • Nurture the growth of an entrepreneurial community that is creating new technology and services specifically for the business travel industry.
  • Create a better experience and more value for you.
  • Shape, expedite, test and scale real solutions that benefit your travel program and your employees.


Automatically get the best airfares and hotel rates available—even after booking

PRICE TRACKING FINDS SAVINGS, KEEPS EMPLOYEES HAPPY

 
        
    

Uncover new savings opportunities that benefit even mature travel programs. Using innovative, behind-the-scenes technology, Price Tracking automatically searches for potential incremental savings due to price fluctuations on already booked flight and hotel reservations. It takes advantage of lower fares and rates on the same flights and at the same hotels through rebooking—no employee intervention required. This helps you deliver more return on investment (ROI) to your travel program without disrupting your employees or affecting their travel plans.

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Proactive service helps travelling employees manage the unexpected

DISRUPTED TRIPS GET BACK ON TRACK QUICKLY

Flight delays, missed connections and cancellations can lead to traveller stress, lost productivity and unexpected time away from home. On the days when things don’t go according to schedule, CWT Trip Disruption helps your travelling employees get back on track quickly. This service proactively monitors flight statuses 24/7. Whenever the technology detects a disruption, a CWT travel counselor contacts the affected employee and rebooks the flight when possible to keep the traveler moving. This service helps build employee confidence in your travel program and enhance their experiences.

CWT never stops innovating for you

WHAT’S NEXT?

CWT continually identifies, nurtures, pilots and scales innovations with the goal of making your life easier, your travel program better and your employees more satisfied with their travel experience. With a primary focus on artificial intelligence (AI) and the “internet of things,” we’re also exploring ideas, concepts and technologies related to flight delay prediction, ground transportation aggregation, and price prediction and forecasting.

We’re testing how chatbot technology can give travellers new ways to find information and receive service from us via the instant messaging apps they already use. Chatbots use AI and natural language processes to respond to requests, perform tasks, enhance user convenience and increase service consistency.

Via the internet of things, we’re evaluating ways to personalise the hotel experience and enhance guest satisfaction using beacons, immersive technologies and our award-winning mobile app. We are testing how we can use connected devices to facilitate service, enhance traveller convenience and provide an employee-preferred experience.