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Success Stories


Pain-free route to implementation

Travellers embrace online
booking with CWT

SAI Global was looking to consolidate all its divisions around the world with one travel provider. The objective was to have one global platform providing visibility of all travel. CWT was appointed as the business's global travel management company. In the UK, this meant implementing an online booking tool and driving adoption. A collaborative partnership between SAI Global and CWT UK&I – using great communication and clear goals – ensured a smooth transition and outstanding early adoption of the booking tool. The successful implementation delivered consolidated reporting, visibility and improved leverage for future negotiations with suppliers.

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How to evict squatter rates

CWT Hotel Solutions Group clears out Nomura's unwanted hotels

At its annual review of Nomura's hotel programme, CWT Hotel Solutions Group suggested it run a squatter audit. Squatter rates are a tactic used by some hotels that have knowledge of a client's rate access code to load their negotiated rate onto the GDS even if the property is not part of the client's programme. Wanting to maintain an online hotel programme that supports its strategy, compliance levels and travel policy, Nomura agreed to the audit, which revealed:

  • 2,570 squatter hotels
  • 57 chains with squatter hotels
  • Nomura travellers had stayed at 110 squatter hotels across 79 cities and 40 countries

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Powering up for change

CWT and npower work together to implement new operational structure

As part of a company-wide cost-cutting exercise, npower’s travel team was asked to find 20-30 per cent savings. CWT and npower had a mature relationship, which included a team of dedicated CWT agents embedded in the npower offices. To achieve the savings that npower was looking for, CWT advised removing the implant and increasing adoption of the online booking tool from 70 to 90 per cent. This meant changing the behaviour of 6,000 travellers across six operating companies and mandating online booking. The successful collaboration between CWT UK&I and npower ensured the group's total travel operating costs for the year ending December 2017 were down 24 per cent compared with 2016 – despite a 2 per cent increase in transaction volumes. The group also achieved an online booking rate of 95 per cent of eligible tickets.

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Improving hotel attachment

CWT and oilfield services company collaborate over virtual payment for hotels

An oilfield services company wanted to find a way for crew and contractors without corporate cards to bill back reservations at hotels around the world, reducing hotel leakage. It was also looking to improve visibility and control over its entire hotel spend. The company's UK division worked closely with CWT to set up a personalised Conferma virtual payment solution, and communicate with hotels, bookers and travellers to ensure the new process was understood and that all bookings should now go through CWT. As a result, the client's hotel penetration rate increased month on month bringing benefits such as better cost control and leverage with suppliers. Also, travellers without corporate cards can now use virtual cards at all hotels globally, improving compliance and thereby safety and security through traveller tracking.

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Covid-19: successful relocation amid global lockdown

Moving travelers from multiple countries with limited flight options

CWT relocated a global client’s travelers in multiple countries across Asia Pacific due to Covid-19. This request came when only 10% of global flight schedules were in operation. It was successfully completed within 72 hours of the client request.

A cross-functional team ensured that itinerary, e-ticket confirmation, hotel accommodation and chauffeur car services were communicated to all employees with emergency contact details for support en-route. ‘Flight Status’ monitoring was also executed in case of cancellation or changes at connection points.

As a result:

  • CWT completed successful relocations for over 7 countries.
  • Ongoing co-ordination and support for additional personnel movements continued over the following weeks.
  • CWT provided continuous monitoring of border closures, entry restrictions and flight schedule reductions to support risk analysis and forward planning efforts to the company’s travel team.

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