As we look ahead to a new decade, there are many economic, political and technological influences driving changes in the world of corporate travel. The 2020 Global Travel Forecast uncovers industry intelligence and price projections across air, hotel, and ground. Empower your travel programme and employees as you prepare for the year ahead.
We hear from you that AI is a big buzzword in the industry. But what does it actually mean? And can it help you? In our short online booklet, we demystify AI and its applications in travel, breaking down how AI-enabled technologies are already being used in the industry, and what you need to know about how it could make a real impact for your business.
Understanding what your employees expect from their business travel program is essential. Especially, as studies show that employee productivity and retention are critical factors in ensuring business success. To understand better what employees want, CWT underwent research to uncover the key components that drives traveler satisfaction.
CWT continually looks for ways to solve your travel program’s challenges today, while influencing the way business travel looks tomorrow. Our open innovation approach enables us to collaborate with incubators and start-ups located in technology hubs around the world—including Northern California’s Silicon Valley—to accelerate development of the next generation of travel technology. These relationships put CWT at the forefront of progress, helping us to:
Flight delays, missed connections and cancellations can lead to traveller stress, lost productivity and unexpected time away from home. On the days when things don’t go according to schedule, CWT Trip Disruption helps your travelling employees get back on track quickly. This service proactively monitors flight statuses 24/7. Whenever the technology detects a disruption, a CWT travel counsellor contacts the affected employee and rebooks the flight when possible to keep the traveller moving. This service helps build employee confidence in your travel program and enhance their experiences.
CWT continually identifies, nurtures, pilots and scales innovations with the goal of making your life easier, your travel program better and your employees more satisfied with their travel experience. With a primary focus on artificial intelligence (AI) and the “internet of things,” we’re also exploring ideas, concepts and technologies related to flight delay prediction, ground transportation aggregation, and price prediction and forecasting.
We’re testing how chatbot technology can give travellers new ways to find information and receive service from us via the instant messaging apps they already use. Chatbots use AI and natural language processes to respond to requests, perform tasks, enhance user convenience and increase service consistency.
Via the internet of things, we’re evaluating ways to personalise the hotel experience and enhance guest satisfaction using beacons, immersive technologies and our award-winning mobile app. We are testing how we can use connected devices to facilitate service, enhance traveller convenience and provide an employee-preferred experience.
