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Coronavirus (COVID-19)

CWT

Our hearts and best wishes for a speedy return to healthy normality, go out to everyone impacted by the virus and our absolute priority at this time is the safety and wellbeing of employees and travelers.

Based on our experience managing travel during global health problems over the decades, our robust and rigorously tested global, regional, national and localized business continuity processes and plans have been implemented (along with our specialist task force) since early February.

We are closely monitoring developments to effectively support our customers and their impacted travel programs, and this page is dedicated to providing you with updates and links to sources to help you be informed (check this page frequently as authorities, suppliers and airlines are changing their policies regularly).

For specific questions about your travel program, please contact your CWT representative.

Our safety and security partner, International SOS, provides daily updates on travel restrictions, flight operations, and screening.

You can also follow their global updates via their free information portal.

As travel slowly restarts around the world, what will it mean for the employee experience and how should a travel manager prepare? Sign-up to watch CWT’s webinar with International SOS as we take a holistic view at getting employees back on the road and provide you with a roadmap and strategic framework for a return-to-travel.

Download the return-to-travel checklist for your essential guide to travel planning.

For details on travel regulations globally, IATA has an interactive Coronavirus (Covid-19) map detailing restriction levels by country.

Most airlines have goodwill policies in place for cancellations, postponement or modifications to flight bookings. However, during this unprecedented time, many airlines have temporarily removed the ability to process refunds via the GDS platform – including refundable tickets. This means travel agencies cannot process all refunds on behalf of their customers in an automated way. In some instances, travel agents now have to follow a manual settlement process, completing and submitting refund request forms.

We anticipate these alternate refund procedures will delay the processing of and receipt of refunds – and thank you for your understanding whilst CWT endeavors to continue to pursue refund requests on behalf of its customers across the appropriate channels.

For the latest information on airline cancellations, disruptions and refunds policies, please refer directly to the airline’s waiver policies detailed within this list.

For the latest information on hotel change fee, refunds and waivers due to the corona virus, please refer directly to the hotel's waiver policies detailed within this list.

Coronavirus dashboard by the World Health Organization.

IATA has published health and safety guidelines for travelers.

Many airlines have recently implemented precautionary safeguarding measures at airports and on board, to ensure the health and safety of their employees and customers. Measures include passenger temperature checks during the boarding process and on board, compulsory mask wearing of passengers and crew, cabin baggage restrictions as well as social distancing on board.  For any airline specific safeguarding procedures, please visit each airlines’ website for more information.

*Any refunds and associated charges will be made according to the airline or hotel’s policy. Except for travelers based in China who purchased flight tickets before 28 January and wish to cancel their trip where CWT will not charge a service fee for handling their refund requests, CWT charges and service fees will continue to apply for all other cancellations or changes made to travelers’ bookings.

The information we provide may not address your individual requirements and are for informational purposes only. Such information does not constitute any form of legal or medical advice and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances and is not intended to be relied upon by you in making (or refraining from making) any specific decisions.