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Special Assistance

Barrier-free and equal access for travelers with visible and non-visible disabilities

Our Special Assistance offering delivers barrier-free and equal access for travelers with visible and non-visible disabilities.

Support is tailored to the unique requirements of the traveler, ensuring that needs are met throughout the booking process and the entirety of the trip.

Delivered through highly skilled travel professionals, travelers can feel confident that CWT has their safety and wellbeing at the core of our service offering.

Universal service for all customers

  • Speciality Service support includes booking airport wheelchair assistance, multi-sensory rooms and service animal relief

  • Available to all customers regardless of the size of your program

  • Rolling out globally and marks the latest addition to CWT's suite of specialized services

  • Highly skilled counselors specially trained through CWT’s bespoke Special Assistance training program

  • Dedicated email and phone service direct to the Special Assistance team – Messaging channel planned for future expansion

  • Traveler profile tool adapted to capture special assistance requirements, avoiding the need to request each time you book a trip

  • Digital repository exclusive to our counselors. Providing accessibility information for a wide range of suppliers, including hotel chains, airlines, airports, and ground transport providers

  • Accessible requirements verified with suppliers 48 hours before departure

Special Assistance Service - Case study

Find out how the service was created to make the booking and travel experience better for travelers with disabilities. 

See case study

Led by our Global Solutions Design and Change and Execution teams, the program is a natural addition to our broader portfolio of globally consistent, specialized services.


Available in 20 countries

Completion of global roll-out scheduled for late-2024

Contact us and add this service to your program

Contact us