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Responsible Business at CWT

How we act to be socially and environmentally responsible


CWT is deeply committed to sustainability/corporate social responsibility (CSR), which we call Responsible Business. It is important to us that our strategy focuses on the areas of most importance to CWT and our stakeholders. To understand their views, we engage with our employees, customers and suppliers on a regular basis and consider their feedback when deciding on the issues and opportunities to address and report on.

The seven most important areas for our Responsible Business strategy are:

Responsible Business Governance

Responsible Business Governance

How we implement the Responsible Business strategy day to day.

Ethics and Business Behaviour

Ethics and Business Behavior

How we conduct business ethically.

Human Resources and Human Rights

Human Resources and Human Rights

How we attract, develop, reward, retain and engage a diverse workforce. How we uphold Human Rights across all our operations and in our sphere of influence.



How we minimize the environmental impacts of the company.

Responsible Products and Services

Responsible Products and Services

How we integrate Responsible Business into our product and service offer.

Community Involvement

Community Involvement

How we support the local communities in which we live and work.

Watch our 2019 Responsible Business Year in Review


What makes CWT a leader in Responsible Business?

Find out by reading the 8th edition of our Annual Responsible Business Report, which highlights the ongoing progress made across the company in 2019 in all the domains of Responsible Business.

Thanks to our continuous improvement we were rated Platinum by EcoVadis, placing us in the top 1% of all companies surveyed. Additionally, our Annual Responsible Business Report reached the United Nations Global Compact Advanced level.

Take me to the report

CWT Responsible Business Report 2018 

Responsible Business Publications

Please use the link below to download our latest Responsible Business charters, codes and reports.

See all publications

CWT rated Platinum by EcoVadis for our Responsible business program, after being awarded Gold for three consecutive years.

Press Release

UN Global Compact and its Ten Principles, which CWT supports.

Read more

CWT has selected six SDGs and supporting targets that we believe we can best address.

Read more

More information about the way we act to be socially and environmentally responsible?


See what a difference the right hotel makes

Where do your employees sleep?

On their trips, your employees need a safe, business-appropriate place to sleep that is cost-effective. You need to be sure you are tracking employees’ hotel stays so you can locate them in an emergency and gain negotiation power with your preferred suppliers. CWT can help you with that.

Great prices without wasting time shopping around

A room that won’t break the bank

CWT’s hotel selection, powered by RoomIt, meets or beats the best rate 95 percent of the time—with rates that are available 98 percent of the time. How do we know? RateGain, a third-party firm, compared our rates throughout 2016 and 2017 at 8,000 properties, which were contracted by RoomIt and rotated monthly, with those from three global hotel distribution companies. The monthly pricing audits examined the rates of refundable single occupancy rooms with Tuesday and Wednesday check-ins that were two weeks apart.

More than 800,000 hotels for business travel

Just the rooms they need

Our impressive collection of hotels provides something for every kind of business traveler, because we focus only on business-relevant properties with the amenities and services your employees need. We’ll integrate your negotiated hotel program and supplement it with aggregator and our own great rates with special inclusions for any type of accommodation needed.


Complete hotel choices any way they book

Consistency in every channel

CWT strives for universal hotel content in every possible booking channel. That means whether your employee books business travel online, via phone or using our mobile app, they’ll get full hotel content to help them find just the right place at the right price.

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Going beyond consumer grade to employee grade

Providing a consistent, high-quality experience

No matter how they choose to contact us, your traveling employees will receive a high-quality experience. From travel counselors who genuinely care to mobile apps that are easy to use, we’ll make sure their business travel experience gets them off to the right start.

Fully integrated, award-winning mobile app

Your on-the-go business essential

Give your employees the mobile tools they want without undermining your travel program goals. Our app helps simplify business trips and keep employees happy and productive. Because we own the technology we’re able to continually adapt and enhance our app. And with greater than a four-star rating on the two major mobile platforms, we’re clearly satisfying business travelers.


Employee engagement through better travel experiences

Retain and engage your employees

CWT relentlessly focuses on giving your employees new ways to connect, get going faster and have better experiences. We’ll help you deliver a business travel program that helps engage and retain your company’s biggest asset—its employees.


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You really should talk to us

If you’re ready to talk about how we can help you and receive communications about our products and services, please click the button below and fill out the form.