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COVID-19 - Return to travel information



We are closely monitoring developments to effectively support our customers and their impacted travel programs, and this page is dedicated to providing you with updates and links to sources to help you be informed (check this page frequently as authorities, suppliers and airlines are changing their policies regularly).

CWT travel information

For specific questions about your travel program, please contact your CWT representative.


Travel restrictions and policies

  • Find daily updates on travel restrictions, flight operations, and screening from our safety and security partner, International SOS.  

You can also follow their global updates via their free information portal.

As travel slowly restarts around the world, what will it mean for the employee experience and how should a travel manager prepare? Sign-up to watch CWT’s webinars as we take a holistic view at getting employees back on the road and provide you with a roadmap and strategic framework for a return-to-travel.

Download the return-to-travel checklist for your essential guide to travel planning.

For details on travel regulations globally, IATA has an interactive COVID-19 map detailing restriction levels by country.


COVID-19 case trackers

WHO Coronavirus (COVID-19) dashboard by the World Health Organization (WHO).


Guidelines for travelers

IATA has published health and safety guidelines for travelers.

Many airlines have recently implemented precautionary safeguarding measures at airports and on board, to ensure the health and safety of their employees and customers. Measures include passenger temperature checks during the boarding process and on board, compulsory mask wearing of passengers and crew, cabin baggage restrictions as well as social distancing on board.  For any airline specific safeguarding procedures, please visit each airlines’ website for more information.


Other useful information


*Any refunds and associated charges will be made according to the airline or hotel’s policy. Except for travelers based in China who purchased flight tickets before 28 January and wish to cancel their trip where CWT will not charge a service fee for handling their refund requests, CWT charges and service fees will continue to apply for all other cancellations or changes made to travelers’ bookings.

The information we provide may not address your individual requirements and are for informational purposes only. Such information does not constitute any form of legal or medical advice and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances and is not intended to be relied upon by you in making (or refraining from making) any specific decisions.