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Expert support in times of crisis - case study

Robust safety and security processes bring peace of mind in the face of political unrest in Venezuela.




South America


The challenge

CWT provides expert support in times of crisis

Growing political unrest in the South American country of Venezuela reached a tipping point. The situation meant that CWT needed to act fast and help one of our customers, a leading energy company, to execute its duty of care and evacuate the families affected by the unrest.

Our customer planned to get families of their employees to interim safety in either nearby Curaçao or Trinidad and Tobago, using the company’s fleet of private planes. Each of the evacuees needed a place to stay, and secured onward flights to ensure their safe return home. All in the middle of a fast-changing and volatile situation.

The solution

Peace of mind and dedicated support teams

Thanks to a collaborative effort between our valued customer and our dedicated staff, many of which were happy to stay on and help even in their own time, each of the family members were able to secure a safe place to stay before being safely relocated.

This result was achieved by our taking full advantage of the content in our travel counselor systems and hotel platform, our CWT Business Rates, and our relationship with a global hotel chain. It’s also worth noting that it succeeded, despite the fact that not only was the hotel chain not in our client’s hotel program but its corporate rates had sold out.

The result

Essential assistance, always on hand

Those affected by the crisis were able to use our 24-hour service, our dedicated emergency email and phone lines, and direct billing arrangements through our relationship with the hotel chain. With a combination of robust safety and security plans and excellent people in place and on hand to help, CWT was able to deliver what our clients needed in this crisis.


"Thank you very much for stepping up to the plate in this emergency situation. As always, we know we can count on you and the CWT team to keep our travelers safe and make their trips as easy as possible."

- Customer representative


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