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A highly complex global consolidation - Case study

Implementing a single travel policy across 51 countries for the first time





Results at a glance

  • Consolidating 23 operating companies and 556 legal entities across 51 countries.
  • Developing a single global travel policy with standard global reporting fields and over 250 distinct Concur Travel sites.
  • 99.1% data accuracy globally via implementation of global travel policy and reporting fields.

The challenge

Harmonizing a highly fragmented global travel program of $200M+ spend that was split across two primary, and multiple regional, TMCs for a diversified conglomerate specializing in medical products and services.

The solution

The global project was led by a dedicated implementation team consisting of a Global Implementation Manager, Regional Implementation experts and technology resources. This team coordinated and documented all implementation meetings, calls, tasks, and documents in CWT’s project management tool, keeping everyone moving forward. Having resources at both a global and regional level facilitated alignment and coordination for clear communication throughout the project.

A key success factor was the CWT client management team working right alongside the implementation team throughout the project. This ensured consistency of program knowledge through go-live and into a steady state of the new global program.

The result

  • 99.1% data accuracy globally via implementation of global travel policy and reporting fields.
  • Greater supplier leverage and duty-of-care with reduced program leakage and visibility under one TMC.
  • Consistent traveler experience through global tool settings and programming.

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