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​Fact of the Matter: A look behind the numbers at CWT

May 28, 2021

Do you remember that spreadsheet from last week?

Probably not. Data can be dull. Many of us avoid studying reports and numbers in great detail because we don’t understand the context or what we need to conclude from them.

With that in mind, we designed our fact sheet to link through to the web pages, blogs, and timelines that tell stories of how CWT is navigating a momentous time in history. As we gradually emerge from restrictions and evolve to meet the needs of the business traveler of the future, so too will the data behind our business and the stories we tell.

Here are three highlights of 2020/2021, detailed in our latest fact sheet.

24/7 business traveler services

March 2020 was a challenging time, to put it mildly. From the introduction of a one-click flight cancellation button on web and mobile, to repatriating families ahead of border closures and moving our counselors to work from home safely and seamlessly, our wholly-owned 24-hour service network was – and will continue to be – critical to a safe and supported return to travel.

96% client retention

2020 was a year of resilience, perseverance, and character-building,” says Nicholas Vournakis, Managing Director, Global Customer Group who spearheads efforts to align our organization with our clients’ needs, “In a year where anticipating the curve is close to impossible, success necessarily requires – more than ever – embracing a customer-first mindset. "Read more in his blog.

74,000 (and counting) attendees connected through virtual, hybrid, and live events

When face-to-face meetings were out of the question, CWT Meetings & Events responded with technologically robust and highly creative virtual events and hybrid events to help clients adapt. Later in 2020, when small face-to-face meetings became allowable in certain geographies, CWT easy meetings launched, giving meeting organizers access to over 250,000 meeting rooms in hotels (both independent and chain) as well as unique venues & event spaces in more than 90 countries.

Read more stories behind the numbers in our fact sheet.


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