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Carlson Wagonlit Travel Research: Business travelers feel 50% safer at airports than at train or subway stations

June 28, 2018

Global business travelers feel more nervous at train or subway stations than at airports, according to research commissioned by Carlson Wagonlit Travel (CWT), the global travel management company.

Travelers are most worried about subways and train stations (50%), walking (42%), ridesharing services (39%), buses (39%), taxis (36%), and trains (35%). These are six of the ten top areas of concern – ahead of airports (34%), airplanes (31%), eating out (30%) or hotels (27%).

“Travel managers should focus their safety and security programs on what travelers worry about,” said Christophe Renard, Vice President of CWT Solutions Group, the consultancy arm of Carlson Wagonlit Travel. “Small things like providing clear instructions on getting out of the airport, trustworthy suppliers, basic tips on how to address dangerous situations – these can all make a big difference.”

Ridesharing services versus taxis


As ridesharing services like Uber become more common, displacing traditional taxis, travelers now make little distinction between the two. Travelers still feel marginally safer in taxis, though. Travelers from Asia Pacific are the most concerned overall: 43% feel nervous using ridesharing services and 39% when taking a taxi. In the Americas, the numbers are 40% and 39% respectively, and in Europe 34% and 28%.

Female business travelers in Europe and Asia Pacific are more likely to feel nervous about personal safety in ridesharing services or taxis than men.

Looking at ridesharing, 56% of Asia Pacific women feel very/somewhat nervous versus 38% of men. For taxis, that is 48% and 35% respectively. In Europe, the differences are less pronounced. For ridesharing, the numbers are 38% for females versus 31% for males. For taxis, it is 36% versus 22%. In the Americas, there is no statistical difference between genders.

Even though ridesharing is associated with the younger generation, the findings show that these travelers are more concerned about personal safety. Millennials, in all regions, are the most worried, followed by gen X travelers and baby boomers.

In Asia Pacific, half of the millennial travelers are very/somewhat concerned when using a ridesharing service, followed by 44% of gen X and 35% of boomers. In the Americas, the percentages are 47% for millennials, 42% for gen X and 29% for boomers. In Europe, the numbers drop to 44%, 34% and 21%, respectively.

These differences might be down to gender. According to the research, gender differences appear to track the differences seen between generations. This may be because males are more likely to travel for business the older they get, but the opposite is true of female business travelers. The younger women are, the more likely they are to travel for business.

Carlson Wagonlit Travel

Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day, we look after enough travelers to fill more than 260 Boeing 787s and 100,000 hotel rooms - and handle 105 events. We operate in around 150 countries, and in 2017 posted a total transaction volume of more than US$ 23 billion.