CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, announces the appointment of Mike Douglass as TX Customer and Service Excellence Leader, effective immediately. Responsible for leading the development of the traveler experience (TX) throughout the customer lifecycle, Mike will report to Derek Sharp, Chief Traveler Experience Officer, and be a member of the company’s Traveler Experience Leadership Team.
“I am excited about the potential of this newly created, key role, and I am delighted that we have found someone of Mike’s unique skills and talent to shape it for us,” said Derek Sharp, CWT’s Chief Traveler Experience Officer. “Service excellence has always been a core element of CWT’s proposition, and, as corporate travel returns with a vengeance, Mike and his team will be at the vanguard of our focus here.”
Prior to his appointment, Mike was most recently Senior Vice President - Airlines at Amadeus IT Group, and he brings nearly 30 years’ travel industry experience to CWT, from multiple executive and leadership positions across many business disciplines. His previous roles include Vice President of Americas - Air Travel Commerce at Travelport, Regional Vice President/General Manager – Americas at Sabre Airline Solutions, Business Development Manager - Airline Management Services at American Airlines, and Senior Vice President of Sales & Marketing at Global Eagle Entertainment (now renamed Anuvu Operations LLC).
CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow. Across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience backed by our three core promises to: simplify corporate travel, connect to unlock possibilities, and move forward, together.