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CWT research: changing travelers’ behavior can cut travel over-spend up to 15%

December 08, 2016

Recent research by Carlson Wagonlit Travel’s (CWT) Solutions Group found that corporations could reduce travel over-spend by up to 15 percent by enforcing existing corporate travel policies. The latest white paper launched today focuses on the challenges of travel policy compliance and how to influence the behavior of travelers. Encouraging travelers to comply with a company’s travel policy can make a big difference.

The white paper: Behavior Management: a new way to think about an old problem focuses on increasing travel data visibility, and increasing traveler responsibility with the aim to have business travelers stay within the corporate travel policy.

Katie Raddatz, head of the CWT’s Solutions Group Americas, said, “Travel departments spend significant time and resources getting the best corporate deals to keep costs down. But often travelers think the policy might not apply to them or they just don’t know the policy. Effectively enforcing compliance is often one of the hardest parts of travel management, but also the area with significant missed savings.”

Solutions Group has developed a proven traveler engagement system, Traveler 360 (T360), which looks at the entire compass to find every possible way to reach and educate the traveler to increase policy compliance and recapture significant missed savings. This targeted approach provides the tools for non-travel professionals to actively manage traveler behavior. The four stages of T360 include:

1. Analyze - Start with an analysis of the potential savings and the different traveler segments to uncover non-compliance issues.

2. Educate - Traveler scorecards are created to educate stakeholders by using terms and language they use with a format that can be immediately executed.

3. Engage - Traveler scorecards, containing individualized reports, are sent directly to the traveler. The clear information in the reports makes it easier for managers to speak to employees about their booking behavior.

4. Compete – Creating a traveler gamification program promotes positive traveler behavior by introducing motivating, game-like elements that provides incentives to travelers to stay compliant.

“There’s pressure to reduce costs from every direction. Making sure people stick to the rules is an easy way to cut spend,” continued Raddatz. ”We want to make sure we’re increasing compliance as much as possible. When it’s done properly, you can see the percentage of missed savings fall almost immediately.”

For more detailed information on new ways to improve travel policy compliance and influence behaviors of travelers, please refer to the white paper: Behavior Management: a new way to think about an old problem.

About CWT

CWT is a global leader specialized in managing business travel and meetings and events. CWT serves companies, government institutions and non-governmental organizations of all sizes in more than 150 countries and territories. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients derive the greatest value from their travel program in terms of savings, service, security and sustainability. The company is also committed to providing best-in-class service and assistance to travelers. In 2015, sales volume for wholly owned operations and joint ventures totaled US$24.2 billion. As part of its commitment to responsible business, CWT is a signatory of the United Nations Global Compact Ten Principles.

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