Back to news home Back arrow

CWT Solutions Group creates new responsible travel consulting framework to help companies build more balanced travel programs

September 16, 2020

Minneapolis, 16 September 2020: CWT Solutions Group, the consulting arm of CWT , the B2B4E travel management platform, has created a new responsible travel consulting framework to help companies look beyond compliance and cost management, and build more balanced travel programs that also align with other important objectives.

Using its new ECO framework – short for Employee Wellbeing, Climate Impact and Organizational Performance – CWT Solutions Group guides organizations in designing travel programs that advance their triple bottom line. With this approach, business travel becomes an avenue through which companies can simultaneously create an engage d and motivated workforce, reduce their environmental impact, and manage costs more effectively.

“With our new ECO framework, we’re layering employee wellbeing and environmental considerations onto our suite of consulting services which have traditionally focused on objectives like increasing compliance and lowering costs,” Richard Johnson, Senior Director, CWT Solutions Group. “Our aim is to help companies find the sweet spot between these different and sometimes conflicting priorities in their travel programs – and we’re providing them with a roadmap to get there.”

“The COVID-19 pandemic has further focused customer priorities on employee safety and well- being and, with our ECO approach, we are offering them a clear and structured way to do this,” said Françoise Grumberg, Vice President, Global Responsible Business and Diversity & Inclusion, CWT.

In addition to developing proprietary tools to assess and improve the performance of travel programs with respect to employee well-being and environmental impact, CWT Solutions Group has partnered with Atmosfair, an independent non-profit organization specialized in making business travel greener, on a highly accurate and granular methodology to calculate CO2 emissions.

By applying the ECO framework to its existing consulting services, CWT Solutions Group has created an end-to-end responsible travel consulting program that covers five areas:

  1. Strategic assessment: Understanding the current status of the company’s travel program and its organizational objectives. This is followed by setting goals and targets, and defining a strategy to achieve them.
  2. Travel policy review: Aligning the company’s travel policy to its responsible travel goals. CWT Solutions Group has created a tool that lets an organization assess how its travel policy lines up with the three ECO pillars, as well as benchmark it against other companies’ travel policies.
  3. Supplier sourcing & management: Incorporating responsible travel criteria into the request for proposal (RFP) process across all travel categories, and conducting ongoing contract reviews with suppliers.
  4. Change management: Bringing stakeholders across the organization on-board with changes to the travel program through targeted communications, education sessions and workshops.
  5. Reporting & insights: Defining key performance indicators (KPIs) for the travel program, and providing data, insights and reporting on these metrics. This includes benchmarking performance against industry peers and using predictive analysis to forecast outcomes.

Having piloted the ECO framework with a small group of clients and received extremely positive feedback, CWT Solutions Group is embedding this approach into its global consulting offer. 


CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform on which companies and governments rely to keep their people connected – anywhere, anytime, anyhow. Across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Engage with us via LinkedIn, Facebook, Twitter and our Podcast.

CWT Solutions Group

CWT Solutions Group drives value and growth to its clients’ businesses by helping them to extract more value from their travel and expense program through state-of-the-art technology and business travel knowhow. Its innovative approach focuses in four key areas to achieve true ROI: travel and expense strategy, data insights, supplier management, and travel services outsourcing. CWT Solutions Group is the consultancy arm of CWT, the B2B4E travel management platform.


Media Enquiries:

If you're a journalist looking for assistance with a media query, we're here to help.

Contact us at and one of the team will get back to you as soon as possible.