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Mercado Libre extends partnership with CWT

July 06, 2023

CWT has announced that Latin America's leading e-commerce technology platform, Mercado Libre has extended its contract for corporate travel management services for a further three years. CWT has been the Argentinian-based company’s global corporate travel partner since 2018.

Among the reasons for choosing to extend the partnership, Mercado Libre highlighted CWT’s competitive pricing, customized service options and strategic KPIs to help improve traveler experience and increase cost savings. The company also cited CWT’s high levels of customer service and flexibility.

The two companies will continue to collaborate on designing a best-in-class experience for Mercado Libre’s employees to book and manage their business trips, including a tailored solution for VIP and executive travel. At the same time, with travel prices remaining elevated, CWT will also help Mercado Libre in negotiating win-win commercial agreements with airlines and hotels.

CWT’s Senior Director, Customer Management, Brazil, Fernando Michellini, said: “We are honored that Mercado Libre has renewed its contract with CWT as its business travel partner. I’m extremely proud of the work our teams have delivered over the past five years in supporting Mercado Libre to build an industry-leading travel program.

“As we enter the next phase of our partnership, I’m confident we’ll achieve further success together. I want to thank Mercado Libre for continuing their partnership with us for another three years,” Michellini added.

Santiago Perrone, Procurement Senior Manager, Mercado Libre (MELI), said: “We found in CWT a partner with whom we transformed the travel category at MELI. Using technology, we implemented a streamlined booking process with a focus on passenger UX and efficient budget management.

“Having data intelligence allowed us to negotiate from a strong position in our commercial agreements with airlines and hotels and identify opportunities for improvement in our policies and processes. The level of service, commitment and flexibility are the agency's most outstanding strengths.”

CWT is a global business travel and meetings specialist, with whom companies and governments partner to keep their people connected, in traditional business locations and some of the most remote and inaccessible parts of the globe. A private company – owned through funds managed by a group of leading global financial institutions including Barings, MacKay Shields, and Monarch Alternative Capital – CWT provides its customers’ employees with innovative technology and an efficient, safe and sustainable travel experience.


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