Om du är en resenär och behöver hjälp:
- Ring det telefonnummer som är tillgängligt i din itinerary/resplan
- Logga in på myCWT
- För tekniska problem med myCWT, gå till supportsidan i myCWT
För mer landsspecifik information, välj region nedan:
Corporate/Business Travelers from US & Canada:
Select the option that most closely describes your situation:
- If you have an itinerary with your 1-800 number, use it — this will be fastest. If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.
- If you are enroute and require emergency assistance, call 1-800-213-7295.
Military & Government Travelers
- If your travel office is open, call them— this will be fastest.
- To find your travel office telephone number, click here. Type the agency or duty station that issues your travel orders in the Search box.
- If your travel office is closed and you are enroute, use the telephone numbers below:
- USA: 1-866-576-4635
- Germany: 0800 826-8960
- Italy: 800 870813
- Belgium: 0800 72775
- Netherlands: 0800 022-4413
- United Kingdom: 0500 893643
A call to the 24H Service Center may result in additional cost. Please verify with your travel manager.
Corporate/Business Travelers from Europe, Middle East and Africa:
Quickest option: Use the numbers listed in your itinerary as shown above. Even when calling outside of office hours, try contacting your servicing office in the first instance.
If your itinerary contains a separate emergency number, you can also use this.
If you have trouble accessing your itinerary, the below numbers for the 24-Hour service center can be used:
- Europe: +44 203 353 0952
- Middle East & Africa: +44 203 353 0954
A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager.
Corporate/Business Travelers from Latin America:
Argentina
Toll free within Argentina 0800 122 2980
Calls outside Argentina +5411 5555 2295
Brazil
24-Hour Assistance: +55 11 3147 8000. We assign mobile phones.
Chile
24-Hour Assistance: +56 (2) 2374 7730
Colombia
24-Hour Assistance +57 (1) 3239720. We assign mobile phones to attend all the emergencies of our clients (National service).
Mexico
Mexico City 5241 5597
Outside of Mexico City (1) 800 705 8400
Peru
Local Emergency Service: 51 16101621 (outside of working hours only). Available for flight departure information or delays, and emergencies.
For International Assistance:
US 24-Hour Assistance (+1) 866-361-5078.
A call to the 24-Hour Service Center may result in additional cost. Please verify with your travel manager.
Corporate/Business Travelers from Asia Pacific:
Quickest option: Please dial the number listed in your travel itinerary, or dial the below numbers when calling outside of office hours:
Australia, New Zealand, Singapore, Hong Kong
+63 2 459 5828 - Alternate After-Hours service number (Mon-Fri 4 pm- 9 am [GMT+8] Sat-Mon 9 am- 9 am [GMT+8])
China
400 887 7076 - call within China
+86 10 5929 3999 - call from overseas
India
1800 4190 120 – call within India
+91 124 474 7475 - call from overseas
Indonesia
+62 21 2954 5635
Japan
Please dial the number listed on your travel itinerary, or contact your travel manager.
Malaysia
+63 2 459 5832
Philippines
24H service number: +44 203 3530957
Thailand
+66 2 685 1700 (press 8)
A call to the 24- Hour Service Center or After-hours service number may result in additional cost. Please verify with your travel manager.