Resenärshjälp

Select the option that most closely describes your situation:

• If you have an itinerary with your 1-800 number, use it — this will be fastest. If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.
• If you are enroute and require emergency assistance, call 1-800-213-7295.

Military & Government Travelers

• If your travel office is open, call them— this will be fastest.
  • To find your travel office telephone number, click here. Type the agency or duty station that issues your travel orders in the Search box.
• If your travel office is closed and you are enroute, use the telephone numbers below:
  • USA: 1-866-576-4635
  • Germany: 0800 826-8960
  • Italy: 800 870813
  • Belgium: 0800 72775
  • Netherlands: 0800 022-4413
  • United Kingdom: 0500 893643

A call to the 24H Service Center may result in additional cost. Please verify with your travel manager.

Quickest option: Use the numbers listed in your itinerary. Even when calling outside of office hours, try contacting your servicing office in the first instance.

If your itinerary contains a separate emergency number, you can also use this.

If you have trouble accessing your itinerary, the below numbers for the 24-Hour service center can be used:

• Europe: +44 20 3353 0952
• Middle East & Africa: +44 20 3353 0954

A call to the 24H Service Center may result in additional cost. Please verify with your travel manager.

Argentina

Toll free within Argentina 0800 122 2980
Calls outside Argentina +5411 5555 2295

Brazil

24-Hour Assistance: +55 11 3147 8000. We assign mobile phones.

Chile

24-Hour Assistance: +56 (2) 2374 7730

Colombia

Regular service 08:00 to 18:00 +57 (1) 3275090. After hours please contact +57 (1) 3239729. We assign mobile phones to attend all the emergencies of our clients (National service).

Mexico

Mexico City 5241 5597
Outside of Mexico City (1) 800 705 8400

Peru

Local Emergency Service: 51 16101621 (outside of working hours only). Available for flight departure information or delays, and emergencies.

For International Assistance:
US 24-Hour Assistance (+1) 866-361-5078.

A call to the 24H Service Center may result in additional cost. Please verify with your travel manager.

Quickest option: Please dial the number listed in your travel itinerary, or dial the below numbers when calling outside of office hours:

Australia, New Zealand, Singapore, Hong Kong

+63 2 8459 5828 - Alternate After-Hours service number (Mon-Fri 4 pm- 9 am [GMT+8]  Sat-Mon 9 am- 9 am [GMT+8])

China

400 887 7076 - call within China
+86 10 5929 3999 - call from overseas

India

1800 4190 120 – call within India
+91 124 474 7475 - call from overseas

Indonesia

+62 21 2954 5635

Japan

Please dial the number listed on your travel itinerary, or contact your travel manager.

Malaysia

+63 2 8459 5832

Philippines

24H service number: +44  203 3530957

Thailand

+66 2 685 1700 (press 8)

A call to the 24H Service Center or After-hours service number may result in additional cost. Please verify with your travel manager.