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How CWT delivers service implementation excellence

Minimize the effort of change management; CWT manages more than 90% of the work to transition your travel program to us with NPS quality above 57.

Meet Chris Pollock:
Leading our client implementation team since 2019, Chris lives and breathes travel program implementations and has done so for over 25 years. He was awarded a Lean Six Sigma Black Belt in June 2019.

He's maniacally focused on driving an improved client experience through efficiency, communication, and overall effectiveness in delivering optimal client solutions.

Chris Pollock 

5 implementation steps

FIVE KEY STEPS TO IMPLEMENTATION SUCCESS

Before you undertake a travel program change, you need to know what’s going on and have confidence in how the project will be led. Our global standard project status update gives you that confidence. Our approach has been uniquely created over generations to ensure your company objectives and employees are at the heart of all we do, with technology that enables you to see instant progression.

 

Best practices gained through experience

1800+

Client projects managed globally

100+

Countries in scope

15+

Average dedicated implementation experience

57+

Net Promotor Score for the end to end implementation experience

200+

Dedicated implementation employees worldwide

Contact us

 

Interested in getting help with your travel program change management?

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